Welcome to Ember Peak Works. Please read these Terms and Conditions carefully before using our website or purchasing products. By accessing this website, placing an order, or purchasing products, you acknowledge that you have read and understood the terms applicable to your use of the site and your purchases.
1. One-Time Sale Policy
All products sold by us are one-time purchase transactions. Unless a product has a confirmed defect or applicable law requires otherwise, all completed sales are final; we do not accept requests for returns, exchanges, or refunds based on personal preference, change of mind, or reasons other than product defects.
If you receive a product with a manufacturing defect, shipping damage, or other quality issues covered by applicable law, please contact us promptly. Please provide your order number, photos of the product, and a description of the issue so that we can verify the claim and determine the appropriate course of action.
These terms do not exclude or limit any non-waivable rights consumers may have under applicable law.
2. Product Information and Descriptions
We strive to ensure the accuracy of product descriptions, images, dimensions, materials, and other product information on our website.
Wood is a natural material; reasonable variations in grain, color, texture, and natural characteristics may exist between products. Actual product colors may differ slightly from website images due to variations in display devices, lighting, and photography conditions.
We reserve the right to update product descriptions, prices, and inventory information, subject to legal requirements. Any changes will not affect existing consumer rights protected by law.
3. Order Confirmation and Cancellation
By submitting an order, you are making a request to purchase products. Acceptance and confirmation of the order are subject to our order processing procedures.
We may contact you to verify information or cancel an order in the event of stock unavailability, obvious errors in pricing or product information, unauthorized payment, suspected fraud, or other reasonable grounds.
If an order has been paid for but we decide to cancel it, we will process the refund in accordance with applicable laws and relevant payment regulations.
Once an order enters the processing or shipping stage, it may not be possible to cancel or modify it. Handling will depend on the order status and applicable laws.
4. Payment Terms
All orders must be paid for using a valid payment method provided on the checkout page.
You agree to provide true, complete, and accurate billing information and to ensure that the payment method you use is legally authorized.
Product prices, applicable taxes, shipping costs, and other charges clearly listed at checkout will be displayed to you before you submit your order. Unless otherwise expressly stated, the amount payable for the order is the final amount shown on the checkout page.
Payments will be processed through applicable third-party payment service providers. Payment success depends on authorization results from the payment service provider and relevant financial institutions.
If payment fails, is declined, or is incomplete, we may suspend order processing until the payment issue is resolved.
We do not intentionally charge for the same order more than once. If you notice a suspected duplicate charge or other payment issue, please contact us using the contact details provided on this page.
5. Returns, Refunds, and Defective Goods
Unless a product has a confirmed defect or applicable law requires other remedies, all sales are final.
If you believe a received product is defective, please contact us via email and provide your order number, a description of the issue, and relevant photos.
After verifying the condition of the product, we will determine an appropriate resolution based on the circumstances, applicable laws, and relevant order terms; this may include repair, replacement, a refund, or other remedies applicable by law.
The “final sale” provisions in these terms do not apply in situations where the law expressly requires that returns, refunds, repairs, replacements, or other consumer remedies be permitted.
6. Intellectual Property
Unless otherwise stated, all text, product descriptions, graphics, brand logos, photos, page designs, and other content on this website are owned by or legally licensed to Ember Peak Works or the respective rights holders and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, commercially use, or otherwise exploit protected content without the prior written permission of the relevant rights holder, except for actions expressly permitted by applicable law.
Unauthorized use of this website’s content or brand logos may constitute an infringement of intellectual property rights.
7. Website Usage Rules
You agree to use this website in a lawful manner and shall not engage in fraud, illegal activities, unauthorized data access, or other actions that may harm the interests of the website, merchants, or other users.
We reserve the right to take reasonable measures against violations of these terms or actions that compromise the security of the website, to the extent permitted by applicable law.
8. Governing Law
These terms are governed by applicable U.S. federal laws and relevant state laws, and shall be interpreted in conjunction with mandatory legal provisions applicable to the relevant transactions and consumers.
To the extent permitted by law, disputes related to these terms shall be handled in accordance with the jurisdictional rules established by applicable law.
Nothing in these terms is intended to exclude non-waivable rights enjoyed by consumers under the law, nor to circumvent applicable consumer protection regulations.
9. Dispute Resolution
If you have a dispute regarding an order, payment, product quality, or these terms, we recommend that you first contact us via email so that we may attempt to resolve the issue through amicable negotiation.
If negotiation fails to resolve the dispute, either you or we may seek other available avenues of resolution under applicable law, including filing a lawsuit in a court of competent jurisdiction, or—where mutually agreed upon and permitted by law—engaging in mediation or arbitration.
Any dispute resolution process shall comply with applicable legal requirements. Unless there is a separate, legally valid agreement applicable to the transaction, these terms shall not be construed as requiring consumers to resolve all disputes through arbitration, nor as a waiver of a consumer’s right to sue or other statutory rights.
10. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be held liable for indirect, incidental, special, or consequential losses resulting from events beyond our reasonable control, third-party service interruptions, or other causes outside our reasonable control, except where such liability cannot be excluded by law.
To the extent permitted by law, our liability arising from the use of the website or the purchase of goods shall be determined based on the specific circumstances, relevant laws, and applicable contractual rules.
These terms do not exclude or limit any liability that cannot be excluded or limited by law, including mandatory consumer rights under applicable law, as well as liability for fraud, willful misconduct, or other matters that cannot be waived by law.
11. Force Majeure
If order processing or delivery is affected by natural disasters, adverse weather, fire, government actions, transportation disruptions, public emergencies, or other circumstances beyond our reasonable control, we will make reasonable efforts to mitigate the impact and provide relevant information when conditions permit.
This clause does not exempt us from obligations required under applicable law.
12. Amendments to Terms
We may update these terms to reflect changes in business operations, website functionality, or applicable laws.
Updated terms will be posted on this website, with a new effective date indicated where appropriate. Amendments will not retroactively deprive consumers of rights to which they are legally entitled.
Your continued use of the website or purchase of goods will be subject to the terms applicable at that time.
13. Contact Us
If you have any questions regarding these terms, orders, payments, or products, please contact us via the following methods:
