Welcome to Ember Peak Works. We are committed to providing clear and reliable delivery services to our customers. This shipping policy applies to orders placed through our official website.
1. Delivery Coverage
Currently, we only support shipping within the United States, including eligible U.S. addresses.
We do not currently offer shipping services outside the United States. Before placing an order, please ensure that your shipping address is within our delivery area and that the information provided is accurate and complete.
2. Shipping Carriers
Depending on the order destination, package dimensions, weight, and actual logistics arrangements, we may use the following U.S. shipping carriers:
UPS: Suitable for various package sizes and furniture shipping services.
FedEx: Provides domestic package and select large-item delivery services.
USPS: Suitable for packages meeting their specific size, weight, and service requirements.
The specific carrier will be determined based on the order details. Not all carriers are suitable for every piece of furniture or every delivery address.
3. Order Processing Time
Orders typically require 1–3 business days for processing and preparation for shipment.
Business days do not include weekends or U.S. federal holidays. Order verification, inventory status, special item handling, or high order volumes may result in extended processing times.
Once order processing is complete and the package has been handed over to the carrier, the shipment phase begins.
4. Estimated Transit Time
Once an order has shipped, the estimated transit time within the United States is as follows:
Standard Delivery: 3–7 business days.
Remote areas or special delivery addresses: Additional time may be required.
Large furniture delivery: Depending on item dimensions, carrier scheduling, and the delivery address, longer transit times may apply.
The times listed above are estimates; they do not include order processing time and do not constitute a guaranteed delivery date. Actual delivery times may be affected by weather, holidays, carrier operations, and other factors beyond our control.
5. Shipping and Delivery Fees
Applicable shipping and delivery fees will be displayed during the checkout process based on the order details and delivery address.
If a piece of furniture requires special shipping arrangements or additional delivery services, the associated costs and applicable conditions will be clearly outlined prior to placing the order.
6. Shipment Tracking
Once your order has shipped, we will email you the tracking information, provided the carrier offers this service.
You can use the tracking number to check the shipment status on the carrier’s official website. Please note that tracking information may take some time to update.
7. Delivery Address and Responsibility
Please carefully verify the recipient’s name, street address, apartment or unit number, city, state, and postal code during checkout.
If delivery is delayed, the package is returned, or additional fees are incurred due to an incorrect address, incomplete information, or the inability to contact the recipient, we will assist in resolving the issue based on the specific circumstances and applicable laws.
Please contact us as soon as possible if you need to change the delivery address. Once an order has shipped, address changes may be restricted by the carrier, and we cannot guarantee that a modification will be possible.
8. Delayed, Damaged, or Lost Packages
If your order does not arrive within the estimated timeframe, or if the furniture you receive is damaged during transit, please contact us. Kindly provide your order number, photos of the item, and relevant tracking information so we can verify the situation and assist you.
Shipping delays may result from severe weather, carrier operational changes, holidays, or other factors beyond our control.
For shipments suspected to be lost or damaged, we will provide reasonable assistance based on the specific circumstances, carrier procedures, and applicable laws.
9. Contact Us
If you have any questions regarding our delivery areas, order processing, shipping times, or tracking, please contact us via the following method:
Email: decor@emberpeakworks.store
Thank you for choosing us. We look forward to providing you with a reliable shopping and delivery experience for your home.
