Ember Peak Works values ​​your privacy and the protection of your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your personal information, as well as how you can exercise your privacy rights.
1. Information Collection and Use
When you visit our website or make a purchase, we may collect personal information that you voluntarily provide, including your name, shipping address, email address, phone number, and order-related details.
We collect this information primarily to process and ship orders, provide customer service, send order notifications, handle return and exchange requests, and fulfill obligations required by applicable laws.
2. Payment Security and PCI-DSS Compliance
We prioritize the security of payment information. All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
We do not store full credit card numbers or CVV security codes on our own servers. Your payment information is handled by the respective third-party payment service providers in accordance with their applicable security measures.
While we implement reasonable security measures, no method of internet transmission or electronic storage can guarantee absolute security.
3. Sharing Information with Third Parties
To fulfill orders and provide necessary services, we may share necessary personal information with relevant service providers, such as logistics and delivery providers, payment processors, website hosting providers, and customer support providers.
We share information only to the extent reasonably necessary to provide the relevant services and require these service providers to handle personal information in accordance with applicable laws and their respective obligations.
We do not sell your personal information.
4. Data Retention and Deletion
We retain your personal information only for as long as necessary to achieve the purposes described in this Privacy Policy, including processing orders, providing customer service, resolving disputes, maintaining business records, and complying with applicable laws and regulations.
When personal information is no longer reasonably necessary to retain, we will delete, destroy, or otherwise appropriately dispose of the information in accordance with applicable laws and reasonable data management procedures.
Certain order, transaction, or tax records may need to be retained for a specific period as required by applicable law. Where permitted by law, you may contact us to request the deletion of your personal information. For information that must be retained due to legal requirements or other legitimate grounds, we may be unable to delete it immediately; we will handle your request to the extent permitted by applicable law.
5. Your Data Rights
Depending on the privacy laws applicable to your place of residence or state, you may have the right to request access to, correction of, a copy of, or deletion of the personal information we hold about you, as well as other rights provided by applicable law.
To exercise these rights, please contact us via the email address below. We may need to verify your identity—to the extent permitted by law—to protect the security of your personal information.
We will process your request in accordance with applicable law and respond within the prescribed timeframes.
6. Information Protection Measures
We implement reasonable technical and administrative measures to reduce the risk of unauthorized access to, disclosure of, alteration of, or loss of personal information.
We restrict access to personal information based on business needs and work with relevant service providers to implement appropriate security safeguards. However, please note that no security measure can eliminate all potential risks.
7. Cookies and Website Technologies
Our website may use cookies or similar technologies to support basic website functions, remember your preferences, maintain your shopping cart, and improve your user experience.
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect specific website functions.
8. Children’s Privacy
Our website and products are primarily intended for general consumers and are not specifically designed for children. If we discover that we have collected personal information from a child without appropriate authorization where required by applicable law, we will take reasonable measures to handle such information in accordance with applicable law.
9. Updates to the Privacy Policy
We may update this Privacy Policy in response to business changes, service adjustments, or requirements under applicable law. The updated version will be posted on this page, with the update or effective date noted where appropriate.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions regarding this Privacy Policy, our handling of personal information, or your data rights, please feel free to contact us.
